Keeping informed
If you're in Dunedin during an unexpected natural event, such as a flood or earthquake, the following official websites will contain accurate information about the event:
- Civil Defence Emergency Management Otago
- Dunedin City Council
- www.civildefence.govt.nz for national information about an emergency from the Ministry of Civil Defence and Emergency Management
- www.getthru.govt.nz for information about what to do before, during and after an emergency
On social media, the following are best channels for the latest and most accurate information about emergency events:
- Follow @DnEmergency on Facebook and Twitter for official updates from Dunedin Civil Defence Emergency Management
- Follow @DunedinCityCouncil on Facebook and @DnCityCouncil on Twitter for official updates from the Dunedin City Council
- Follow @NZGetThru on Facebook and @NZcivildefence on Twitter for official updates from New Zealand Civil Defence
Travel information
If you need help with travel arrangements, please speak with your tour, accommodation or transport provider, phone Dunedin's i-Site Visitor Centre on +64 3 474 3790.
Accommodation
Dunedin's website has some excellent accommodation options in the city and surrounds.
Flights
For updates from Dunedin Airport, please visit their website or phone +64 3 486 2879 (24 hours).
For specific flight information, please contact your airline. Listed phone numbers are from within New Zealand:
- Air New Zealand ............. 0800 737 000
- Jetstar ............................... 0800 800 995
- Mainland Air ................... +64 3 486 2200
Coach Services
Visit www.intercity.co.nz and www.nakedbus.com for information and contact details should you need to get in touch.
Rail Services
KiwiRail can be contacted on www.kiwirail.co.nz or phone 0800 872 467 (if calling from New Zealand) or +64 4 495 0775 (if calling from overseas).
Local information for visitors requiring emergency assistance
If life and safety are at risk, call emergency services on 111 or go to a location where these services are present.
Hospitals
Dunedin Public Hospital
201 Great King Street
Dunedin 9016
Phone: +64 3 474 0999
Dunedin Urgent Doctors & Accident Centre
18 Filleul Street
Dunedin 9016
Phone: +64 3 479 2900
Healthline
A service is staffed by registered nurses who can assess your health needs over the phone, and will provide information to help you decide on the best level of care.
Phone: 0800 611 116
Useful contact information
Emergency (Ambulance, Fire and Police)..... 111
National Directory............................................ 018
International Directory................................... 0172
National Operator............................................ 010
International Operator................................... 017
Visitor Information Centre............................. +64 3 474 3790
Dunedin Airport................................................ +64 3 486 2879
New Zealand Transport Agency for latest highway conditions and closures
MetService for latest weather forecasts and warnings
Department of Conservation Website for information about disruptions to walking tracks, camping sites etc.
Maritime New Zealand has the latest information on situations at sea or off the coast.
Translation Services
For non-English language speakers who need support, Ezispeak service provides interpreters in 300 languages. Ezispeak is available via:
- Earthquake Government Helpline (24 hours) 0800 779 997
- Healthline (24 hours)...................................... 0800 611 116
Information for overseas visitors
If you need to make contact with representatives from your own country, or are concerned about family members travelling in New Zealand that you cannot contact, please use the following contact details.
- A full list of Embassies and Foreign Representatives in New Zealand is on the Ministry of Foreign Affairs and Trade website: Embassies and Foreign Representatives
- A full list of Diplomatic and Consular Representatives to New Zealand is also available on the Ministry of Foreign Affairs and Trade website: Diplomatic and Consular List
For your convenience, we've listed the contact details for some countries' Foreign Representatives in NZ below.
Australia
Australian High Commission
Phone: +64 4 473 6411
China
Embassy of the People's Republic of China
Phone: +64 04 472 1382
France
Embassy of France
Phone: +64 4 384 2555
Germany
Embassy of Germany
Phone: +64 4 473 6063
Japan
Embassy of Japan
Phone: +64 4 473 1540
South Africa
South African High Commission
Phone: +64 4 815 8484
United Kingdom
British High Commission
Phone: +64 4 924 2888
United States of America
Embassy of the USA
Phone: +64 4 462 6000